Florist Kingsbury Online Flower Delivery: Terms and Customer Rights

Florist Kingsbury Flower Delivery: Terms & Conditions

Terms & Conditions for Online Flower Delivery by Florist Kingsbury

Welcome to Florist Kingsbury! These Terms & Conditions govern the use of our online flower delivery services throughout Kingsbury and neighbouring locations. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these terms. Please review them carefully before making your purchase.

1. Definitions

In these Terms & Conditions, "we", "us", and "our" refer to Florist Kingsbury. References to "you" or "the customer" mean anyone purchasing flowers and related products from our website for delivery in Kingsbury and surrounding areas.

2. Scope of Service

Florist Kingsbury provides online ordering and delivery of fresh flowers, bouquets, arrangements, and related floral products across Kingsbury and selected nearby areas. By utilising our website, you can browse our catalogue, place orders, arrange delivery, and manage your customer account. These terms apply to all customers and orders within our stated delivery regions.

3. Order Process

To place an order for flower delivery in Kingsbury, the following process applies:

Selection: Browse our online catalogue and select the desired products, quantities, and delivery date.
Personal Details: Complete the delivery information, including recipient’s name, delivery address in Kingsbury or nearby, and any relevant instructions. Please ensure all information provided is accurate and complete.
Card Message: Optionally, include a personalised message to accompany your flowers.
Payment: Proceed to the checkout and finalise payment using our accepted methods.
Order Confirmation: You will receive an order confirmation notice upon successful placement of your order. This indicates acceptance of your order by us and the formation of a contract.

All orders are subject to product availability and our delivery schedule. Should any product not be available, we will contact you as soon as possible to offer a suitable substitute or discuss alternatives.

4. Payments

We accept various secure payment methods as specified at checkout, such as credit and debit cards. All prices displayed on our website are in Pounds Sterling (GBP) and include VAT, where applicable. Payment is taken at the time of ordering. No order will be processed or dispatched without cleared payment.

We use trusted payment processors to ensure the safety of your transaction details. Florist Kingsbury does not store or have direct access to your full payment card details.

5. Delivery

Our online flower delivery service covers Kingsbury and defined surrounding areas as indicated on our website. You are responsible for providing complete and correct delivery details. We cannot be liable for issues resulting from inaccurate addresses or recipient information.

Any specific delivery time requests are considered but cannot be fully guaranteed due to operational and logistical factors. Deliveries will be made on the selected date wherever possible. In cases where delivery cannot be completed—for example, no one is available to receive the flowers—we will attempt to leave the flowers in a safe place or with a neighbour, or we may contact the sender or recipient to arrange an alternative delivery plan.

Some products may be delivered by a trusted external partner acting on our behalf. All deliveries are made in accordance with our quality standards.

6. Order Amendments and Cancellations

If you wish to change or cancel your order, please notify us as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed, dispatched, or prepared. Once flowers have been prepared or despatched for delivery, amendments or cancellations may not be possible due to the perishable nature of our products.

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the exception that perishable goods, such as flowers, are generally exempt from the statutory right to cancel once preparation has commenced. Any refunds or credits resulting from amended or cancelled orders will be processed as promptly as possible using the original payment method.

7. Substitutions

While we strive to deliver flowers and arrangements exactly as pictured and described, variations may occasionally occur due to seasonal availability or supply chain constraints. We reserve the right to substitute flowers, colours, or packaging with items of equal or greater value and similar style, to maintain the overall integrity of your order. We endeavour to contact you in advance if significant substitutions are required.

8. Returns and Complaints

Your satisfaction is important to us. Claims for damaged or unsatisfactory goods must be made within 24 hours of delivery, accompanied by photographic evidence where possible. We are unable to accept returns of perishable goods but will investigate all complaints promptly. If a fault is found, we will offer a suitable resolution, which may include a replacement or refund, at our discretion.

9. Liability

Florist Kingsbury takes great care in preparing and delivering every order. However, our total liability for any claim relating to the supply or non-supply of goods under these Terms & Conditions shall not exceed the price of the goods supplied, except where such limitation is not permitted by law. We do not accept liability for indirect or consequential losses, delays, or any failure to perform where such failure is due to circumstances beyond our reasonable control (including adverse weather, acts of God, or third-party delivery issues).

Nothing in these terms shall limit or exclude our liability for personal injury or death due to our negligence, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.

10. Customer Accounts & Personal Data

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately upon becoming aware of any unauthorised use or security breach.

We process your personal data in line with applicable UK data protection laws and our privacy policy, utilising it for order fulfilment and service communications only.

11. Product Images and Descriptions

All images and descriptions on our website are for illustrative purposes. While we strive for accuracy, your final product may vary due to factors such as seasonal supply or florist interpretation.

12. Promotions and Discount Codes

Occasionally, Florist Kingsbury may offer promotions or discount codes for flower delivery in Kingsbury and nearby areas. Each promotion will be subject to its own rules and time limitations. Unless stated, offers may not be used in conjunction with other promotions and are not redeemable for cash. We reserve the right to withdraw or modify promotions at any time.

13. Intellectual Property

All content on our website including imagery, product descriptions, and trademarks are the property of Florist Kingsbury or its content suppliers. Use of such materials for any purpose other than ordering our products is prohibited without prior written consent.

14. Governing Law and Jurisdiction

These Terms & Conditions and all transactions between you and Florist Kingsbury are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Amendments to these Terms

We reserve the right to update or revise these Terms & Conditions at any time to reflect changes in our service or necessary legal requirements. Amended terms will take effect once published on our website. Continued use of our services signifies acceptance of the new terms.

16. General Provisions

If any part of these Terms & Conditions is found to be unenforceable, the rest of the terms will remain in full effect. Our failure to enforce any provision shall not constitute a waiver of that provision. These Terms & Conditions represent the entire agreement between you and Florist Kingsbury regarding online ordering and delivery services.

17. Contact and Notices

If you have any questions or concerns regarding these Terms & Conditions, please contact us via our website's customer support form. We aim to respond to customer queries within a reasonable timeframe.

18. Application of Terms

These Terms & Conditions apply to all customers using our online flower delivery service in Kingsbury and the surrounding areas as defined by our service coverage. Please check the website for the most up-to-date coverage and policies.

Thank you for choosing Florist Kingsbury for your flower delivery needs in Kingsbury and beyond. We look forward to serving you with fresh, beautiful floral arrangements.