Florist Kingsbury Returns & Complaints Policy

Fresh Flowers Guaranteed in Kingsbury

At Florist Kingsbury, we take immense pride in delivering only the freshest flowers to our valued customers throughout Kingsbury and the surrounding areas. Whether you’re ordering for your home, business, or as a thoughtful gift, our commitment is to source and arrange blooms that delight you and exceed your expectations every time.

Our Fresh Flowers Guarantee promises that every bouquet leaves our shop in optimal condition for maximum enjoyment. We are a trusted local florist, serving the Kingsbury community with professionalism and care.

Damaged-on-Arrival Policy

We take great care in packing and delivering your flowers to ensure they arrive in perfect condition. However, rare incidents may occur where flowers are damaged during transit. If you receive your order and discover that your flowers are damaged or not up to the expected quality, please let us know straight away. To help us resolve the issue quickly, we kindly request that you notify us within 24 hours of delivery and provide a photo of the damaged flowers and packaging, if possible.

Once we assess the information provided, we will work swiftly to provide a suitable resolution, whether that's a replacement or a refund according to your preference.

Freshness Window

Florist Kingsbury ensures that every bouquet is fresh upon delivery, typically lasting 5-7 days with proper care. The actual lifespan may vary depending on the flower types and environmental conditions. To make the most of your flowers, follow the care instructions provided with your delivery. If you notice your flowers are wilting or have a significantly reduced lifespan within the first 48 hours (despite appropriate care), contact us promptly so we can address your concerns under our Fresh Flowers Guarantee.

Refunds and Replacements

We are dedicated to your satisfaction. In the case of genuine quality or freshness issues, and provided you inform us as stated above, you may choose between a replacement bouquet or a full refund for the affected items. Our team will review your claim and determine the best course of action in line with our store policy. Refunds will be processed via your original method of payment and may take a few business days to appear, depending on your bank or card provider.

Please note that, as flowers are perishable, requests outside the specified freshness window or issues arising from improper care may not be eligible for refund or replacement. Each case is treated with fairness and understanding, as we value long-term relationships with our local customers.

Complaints Procedure

Your experience at Florist Kingsbury matters deeply to us. If you have any complaint or are dissatisfied with your order or our service, please let us know as soon as possible. We recommend sharing specific details about your order and your concerns, so that we may investigate thoroughly and resolve the issue to your satisfaction.

All complaints are given high priority and are usually responded to within 48 hours. Our friendly team is committed to making things right, reflecting our reputation as a trusted Kingsbury florist for both households and businesses.

Serving Kingsbury with Care

Florist Kingsbury is your reliable, local floral partner, known for quality, care, and a commitment to customer happiness. We appreciate your trust in us and always strive to ensure every purchase from our shop is a positive experience.