Privacy Policy for Florist Kingsbury Customers
Scope and Purpose of this Privacy Policy
This Privacy Policy explains how Florist Kingsbury collects, uses, stores, shares, and safeguards personal information obtained from customers placing orders in Kingsbury and the surrounding districts. We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (GDPR) and relevant data protection legislation. By using our services, you acknowledge and accept the practices described in this policy.
What Personal Data We Collect
When you place an order with Florist Kingsbury, we may collect the following categories of personal information:
- Contact Details: Name, delivery address, billing address, and phone number.
- Order Information: Details about your purchase, including items ordered, delivery instructions, and special messages.
- Payment Information: Payment method and transaction details. Please note: we do not store or process full card data; this is handled securely by our payment processor.
- Correspondence: Records of your interactions with us, including order confirmations, feedback, and service queries.
- Technical Data: IP address, device type, and limited browsing activity when you interact with our online platforms.
The Lawful Basis for Processing Your Data
Florist Kingsbury will only process your personal data where we have a valid legal basis to do so. Under GDPR, we rely on the following grounds:
- Contractual Necessity: Most data we collect is necessary to fulfil our agreement with you (e.g., processing and delivering your order).
- Legal Obligation: We may retain data as required by law, such as invoicing and accounting records.
- Legitimate Interests: We may use your data where it is necessary for legitimate business purposes, such as improving our services or handling customer enquiries, provided your rights and interests do not override these interests.
- Consent: If we wish to use your data for purposes outside those described in this policy, for example for marketing communications, we will ask for your explicit consent beforehand. You may withdraw your consent at any time.
How We Use Your Information
Florist Kingsbury uses your personal data for the following purposes:
- To process, deliver, and manage your orders, including delivery updates.
- To communicate with you about your order and respond to any enquiries or service requests.
- For internal administration, such as accounting, analytics, and business record-keeping.
- To maintain and improve our products and services.
- To comply with our legal obligations.
Retention of Your Personal Data
Your personal data is only kept for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. In most cases, we retain data related to your orders for up to seven years to comply with tax and business legislation. After this period, your personal data will be deleted or securely anonymised.
Our Data Processors
In order to provide our services efficiently, we may share certain data with trusted third-party data processors who act on our instructions and only for agreed purposes. These may include:
- Payment Service Providers: To securely process payments for your orders. We do not receive or store your full card details.
- Delivery Agents: To ensure your order is delivered to the address provided.
- IT and Systems Support: To maintain the technical infrastructure of our website and order management systems.
All third-party processors are required to comply with GDPR and to process your data securely and confidentially, under written agreements that prohibit them from using your personal data for their own purposes.
Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
- The right to be informed: You have the right to know how your personal data is collected and used.
- The right of access: You can request details of the personal data we hold about you.
- The right to rectification: You can ask us to correct inaccurate or incomplete information.
- The right to erasure: In certain situations, you can ask us to delete your data.
- The right to restrict processing: You can ask us to limit how we use your data in specified circumstances.
- The right to data portability: You can request a copy of your data in a commonly used, machine-readable format.
- The right to object: You can object to particular kinds of data use, such as direct marketing.
- Rights in relation to automated decision making and profiling: Florist Kingsbury does not use your information for automated decisions or profiling.
To exercise any of these rights, or to raise concerns about your data, please contact us using the methods provided on our website or in your order confirmation correspondence. We will endeavour to respond to all requests within one month unless otherwise stipulated by law.
Security and Safeguarding Your Data
We take data security seriously. Florist Kingsbury implements a variety of security measures to protect your personal data from loss, unauthorised access, disclosure, alteration, or destruction. These include organisational, technical, and physical controls appropriate to the type of data and level of risk.
Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any changes will be communicated through updates to this page. We encourage customers to review this policy regularly to stay informed of how we manage personal data.
Applicability
This Privacy Policy applies to all individual customers who place orders with Florist Kingsbury from Kingsbury and the surrounding districts. If you use our services, your data will be processed in accordance with the principles outlined above.
